Indian logistics platform Porter, in a new ad campaign reported on September 16, 2026, deliberately pushed back against "jugaad" (making do on the fly), a trait often treated as a virtue locally. The campaign was created by independent creative agency Colloquial. Rolling out 28 short films in total across four languages — Hindi, Tamil, Telugu, and Malayalam — it portrays the makeshift means businesses tend to rely on for moving goods as a risk that can bring operations to a halt. This design, which turns a culturally celebrated word against itself, offers Japanese companies considering messaging that engages deeply with local culture in India material for gauging the line between resonance and backlash.
According to reports, Porter's new campaign is a large-scale production bundling 28 films across four languages, each addressing a different type of business and the specific logistics headaches it faces. Colloquial co-founders Pradyot Mokashi and Srijan Shukla said, "A business owner can afford to be careless about many things, but not about their own business. Running your business on jugaad is the most careless thing you can do." Porter's head of digital marketing, Omkar Darekar, also explained, "These films aren't sales messages — they're built around real, everyday problems." What runs through the whole campaign is that it starts not from a sales pitch, but from the everyday inconveniences business owners face.
Jugaad refers to the Indian knack for making do and getting by with limited resources, and has often been spoken of positively. Typical examples include patching up a broken tool as a stopgap, or borrowing an acquaintance's car to move goods. Porter shines a light on the flip side of this virtue, framing the practice of leaving logistics — the backbone of a business — to makeshift means as a dangerous habit that invites delays, damage, and lost opportunities. Casting a positively regarded cultural word as the brand's antagonist can be a powerful differentiator if it strikes a chord, but it also carries the risk of being read as denying folk wisdom. This campaign attempts to walk that tightrope by rolling it out broadly across four languages.
What can be read from the count of 28 and the four-language design is an approach of depicting problems differently by region and industry, rather than speaking to the whole country with a single, polished film. Darekar's words — "built around real problems, not a sales message" — back up the intent behind this segmented design. The Hindi-speaking north and the Tamil-, Telugu-, and Malayalam-speaking south differ in what goods they handle and in delivery conditions. That's exactly why the message is delivered not as one common film, but as multiple films that reflect the inconveniences of each specific setting. What matters here, in the unglamorous field of B2B logistics, is the choice of a narrative voice that stays close to business owners' own daily lives rather than relying on a list of features and prices.
This campaign was reported by advertising trade media afaqs as an announcement from the brand side, and as of the article, no third-party evaluation or effectiveness figures have been presented. What can be said with confidence is the intent and structure of the campaign as described by Porter and its agency. Their comments reveal a design philosophy that spreads risk by breaking down a bold claim — turning the positive word jugaad into a negative — and delivering it region by region and industry by industry. Because the messaging touches a cultural word, how consumers actually respond is a point that will need to be confirmed as the rollout continues.
Porter's approach offers two lessons for Japanese companies aiming for locally rooted messaging in India. First, if you're going to handle a cultural word, decide clearly whether you're praising it or pushing back against it, and tie that reasoning to a concrete business benefit. Second, in a multilingual, multi-regional country like India, a segmented design that depicts problems differently by region tends to land better than one all-purpose ad. For messaging that draws on local food culture and daily life, McDonald's thorough localization tied to the World Cup offers a useful reference (McDonald's India's World Cup tie-in, a textbook example of localized marketing). On the point of how to deliver a message language by language, OpenAI's approach of building its India messaging around local-language voices is also instructive (OpenAI Sells "the Voice of Local Languages" in India, the Design of ChatGPT's First TV Commercial).
Logistics is inherently a field easily compared on price and delivery time, but Porter tried to differentiate itself with a narrative that engages business owners' psychology. As the logistics infrastructure itself keeps shifting, the messaging used to win customers evolves alongside it. As with the opening of Noida Airport reshaping North India's logistics map, when the foundation itself changes, every company is pushed to update how it communicates (Noida Airport Launches Passenger Flights, Shifting Northern India's Logistics Map).
Porter's campaign shows one model for advertising in India that touches a cultural word. It casts the positive term jugaad as the antagonist, ties the reasoning to the benefit of reducing business risk, and depicts it differently by region across 28 films in four languages. The first step available to Japanese companies considering messaging that engages with local culture is to decide in advance whether they are praising or challenging the local word or motif they want to use, and then work out region by region the concrete problems that back up that stance. Touching a cultural word without a clear stance tends to invite backlash rather than resonance.
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